Customer Support Specialist
SENSONEO j. s. a.
Place of work
Staré Grunty 12, Bratislava
Staré Grunty 12, Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
From 1 200 EUR/monthThe final offer will depend on your experience and qualifications.
From 1 200 EUR/monthThe final offer will depend on your experience and qualifications.
Information about the position
Job description, responsibilities and duties
- Respond to customer inquiries via different support channels (phone, email, and chat) in a prompt and professional manner
- Diagnose and resolve technical issues for customers
- Escalate complex issues to the appropriate team for resolution
- Document all customer interactions and resolutions in the ticketing system / knowledge base
- Develop and maintain positive customer relationships
- Continuously update technical knowledge and skills
- Participate in regional CEE IT service desk
- Ensure all SLAs are met
- Diagnose and resolve technical issues for customers
- Escalate complex issues to the appropriate team for resolution
- Document all customer interactions and resolutions in the ticketing system / knowledge base
- Develop and maintain positive customer relationships
- Continuously update technical knowledge and skills
- Participate in regional CEE IT service desk
- Ensure all SLAs are met
Employee perks, benefits
- Ability to shape the future smart waste technologies
- Personalized training and courses for further professional development
- Language courses during worktime (fully compensated)
- Possibility to train with a fitness coach three times a week or use Multisport card
- Financial bonus for new parents
- Yearly bonuses
- Truly innovative atmosphere and great team spirit
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Information technology
Language skills
English - Upper intermediate (B2)
Other knowledge
Jira Atlassian - Basic
Confluence Atlassian - Basic
Confluence Atlassian - Basic
Experience in the position/sector
1
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- 1+ years of experience in an IT service desk/support role
- Knowledge of MS desktop operating systems, hardware, and software
- Experience with IT ticketing systems and remote control tools
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Ability to work under pressure and handle multiple tasks simultaneously
- ITIL certifications are a plus
- Knowledge of MS desktop operating systems, hardware, and software
- Experience with IT ticketing systems and remote control tools
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Ability to work under pressure and handle multiple tasks simultaneously
- ITIL certifications are a plus
Advertiser
Brief description of the company
Sensoneo is a global leader in smart waste management based in Bratislava, Slovakia. You will be a part of a 100+ people team bringing efficiency and sustainability into waste management all around the world. Our HQ is located in Bratislava, Slovakia.
You will be a part of an award-winning company that is making a positive change in the smart waste industry. We started as a start-up and still have the anything-is-possible attitude, which we expect from you too!
Sensoneo has a strong SW and HW internal R&D team developing new IoT products and comprehensive SW solutions in multiple platforms, mainly .Net, iOS, and Android. Our infrastructure is running on MS Azure cloud.
We are result-oriented and do not require keeping to any senseless “corporate” rules. What you can expect is working in a dynamic team, on unique projects, and in a stable company that is set to grow. Smart waste management is a strong segment, so if you are looking for workplace sustainability and a place where you can grow do not hesitate to send us your CV.
You will be a part of an award-winning company that is making a positive change in the smart waste industry. We started as a start-up and still have the anything-is-possible attitude, which we expect from you too!
Sensoneo has a strong SW and HW internal R&D team developing new IoT products and comprehensive SW solutions in multiple platforms, mainly .Net, iOS, and Android. Our infrastructure is running on MS Azure cloud.
We are result-oriented and do not require keeping to any senseless “corporate” rules. What you can expect is working in a dynamic team, on unique projects, and in a stable company that is set to grow. Smart waste management is a strong segment, so if you are looking for workplace sustainability and a place where you can grow do not hesitate to send us your CV.
Number of employees
100-149 employees
Contact
ID: 4825574
Dátum zverejnenia: 9.5.2024
2024-05-09
lokalita: Bratislava Pozícia: Customer Support Specialist Spoločnosť: SENSONEO j. s. a.
Základná zložka mzdy (brutto): 1 200 EUR/month